When a death occurs we ask that you contact us immediately. We can very quickly determine what needs to be done and take care of all the little details. In many cases when people pass away in a hospital or hospice it is not necessary for our staff to attend immediately. Our staff will work hard to make sure that this process is completed as smoothly as possible.
Our phone number is 403-230-1333 (Calgary) or 303-353-4268 (Denver) and we will answer at any time during the day or night.
THE PLANNING PROCESS
During our initial discussion with you, we will generally make arrangements to:
- Transfer the deceased into our care; and
- Agree on a suitable time/place for us to meet with you to discuss the funeral arrangements. Both of these things usually happen within the first 24 hours after death occurs
If you require our assistance at this time, please telephone our Funeral Advice Line at any time on 1-844-MYfuneral.
Initial Arrangement Conference
Our initial face to face meeting with you is called the arrangement conference. This conference can take place at your home, or at our conveniently located Elegant Memorial Centre. During this meeting, one of our caring Celebration Specialists will assist you to decide on all of the many practical and celebratory aspects of the funeral. A number of legal forms will also need to be completed.
The arrangement conference is generally 1-2 hours in duration. Examples of some of the decisions that need to be made include:
- When and where will the funeral be held?
- Will vehicles be required?
- Will there be a viewing?
- Will music be incorporated into the service?
- Will there be an Order of Service or Life Review presentation?
- Will the death and funeral be advertised in the newspaper?
- Will there be a gathering afterwards?
During the meeting, we record the decisions and choices made in a contract, and other documents, and leave you with a detailed estimate of the costs and disbursements associated with the funeral.
Our Funeral Planner will also ask you to supply clothing that your loved one will be dressed in if required. If you are undecided as to which clothing will be used we can arrange for collection of these garments at another suitable time.
What you can do in Advance
As there is often some time between the death and the arrangement conference, there are a number of things you can do to prepare for this meeting, such as
- Decide whether the funeral will be a burial or cremation;
- Decide on and gather together the clothing you may wish the deceased to wear;
- Give some thought to the wording of the personal notices you may wish to place in the newspaper.
Once the death is registered with Vital Statistics, we will send you a formal death certificate, which is often needed in relation to any legal and estate issues that may need to be attended to.
After the Arrangement Conference
After the initial arrangement conference, we follow through on the various decisions made. The many hours of planning and behind the scenes work we carry out is vital to ensuring the funeral is carried out in accordance with your wishes. A number of follow up phone calls are usually made during this period, to confirm or clarify outstanding issues and details. Occasionally a further face to face meeting is needed.
On the Day of the Funeral
On the day of the funeral, you will meet one of our experienced Celebration Specialists, who is responsible for coordinating all aspects of the service. This will often be the same Celebration Specialist who assisted you in making the arrangements. Our primary focus is to ensure the service runs smoothly and that the day is as comfortable for you and your family as possible.
After the Funeral
Following the funeral, as an extension of our service and care, we contact you about our range of After Care services. Recognising that losing a loved one can be a life-changing experience, we invite you to contact us following the funeral, if you feel we can help in any way. We generally render our account ten days after the service.